Shipping policy

AGLOW HAIR LIMITED

Thank you for shopping with AGLOW HAIR LIMITED. We are dedicated to ensuring your consumer electronic products are delivered accurately, in perfect condition, and within the promised timeframe.

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after we receive your order confirmation. In case of high order volume, processing time may be slightly extended, and we will promptly notify you of any significant delays.

2. Shipping Rates and Delivery Estimates
Shipping fees for your order will be automatically calculated and displayed at the checkout page based on your shipping address and order weight. Estimated delivery times are as follows:
Standard Shipping: 15 business days
Please note that delivery times are approximate and may be affected by carrier delays, customs clearance procedures, weather conditions, or logistical disruptions.

3. Shipment Confirmation and Tracking
Once your order is shipped, you will receive a shipment confirmation email containing detailed tracking information. Tracking details usually become available within 24-48 hours after the shipment is dispatched, allowing you to monitor your package’s progress at any time.

4. Lost or Damaged Packages
If your package is lost in transit, please contact us within 7 days of the expected delivery date to initiate an investigation. For damaged items: if your electronic products arrive damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items, packaging, and shipping label. We will review your case promptly and take necessary measures to resolve the issue efficiently.

5. International Shipping and Customs Notice
For international shipments, customs duties, taxes, or import fees may be imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. AGLOW HAIR LIMITED is not liable for any delays caused by customs inspection.

6. Contact Information
If you have any questions or concerns regarding this Shipping Policy, please feel free to contact us:
Trade Name: AGLOW HAIR LIMITED
Email: info@aglowhairluxe.shop
Physical Address: 9/F Amtel Building 148 Des Voeux Road Central, Central, Central District, Hong Kong Island, Hong Kong